Exchanges
We believe in mindful shopping! Since we create each item upon receiving your order, we help each other minimize fabric waste and keep our small team of sewers efficient. To ensure an ideal fit, our size guide is posted in every item for your reference. Kindly refer to it before ordering. Double-checking measurements before ordering lets you love your new piece even more!
Do you allow size exchanges?
Yes! Size exchange requests should be made within 2 days starting from the date of delivery.
To be eligible for size exchange, items must be:
- in their original condition
- unused
- unworn
- unwashed
- undamaged
- with tags still on
Items bought at a discount or on sale are final and cannot be exchanged.
How do I exchange an order?
Please send us an email at shopnitaph@gmail.com with the following details:
- Name and contact number in the order
- Order number
- Reason for return
We will send a confirmation email within 48 hours to inform you of the status of your request.
How do you process an exchange?
Once we validate your exchange request, you are given 7 days from this time to return the item. Kindly provide us with tracking and we will update when your parcel has been received in our office.
To ensure a smooth exchange, kindly check that the item/s meet our conditions of eligibility above. We reserve the right to refuse damaged items or items that don't meet our exchange conditions. Buyers shoulder the shipping fee of ineligible items.
Who shoulders the shipping for exchanges?
Buyer will shoulder the shipping fee. Please note the cost of the shipping fee is a separate fee and does not count towards shopping credits.
Do you allow exchanges due to change of mind?
Under Republic Act 7394 (The Consumer Act of the Philippines), a change of mind does not entitle the customer for a refund, return and/or exchange.
What if the item I want as replacement is no longer available?
We will reach out once we check the items returned. Most items are selling quickly and fabrics are limited. We cannot guarantee items as our inventory changes constantly.
We issue shopping credits that do not expire and can be used in any item in our shop. Please note the cost of the shipping fee is a separate fee and does not count towards shopping credits.
In case the item being returned and exchanged does not have the same value:
If the replacement item has a higher value, the price difference would be settled by the buyer.
If the replacement item has a lower value, the price difference would be stored as shopping credits.
Do you offer refunds or allow returns?
No. We only allow size exchanges.
Can I exchange an item I bought on sale?
Orders placed during a storewide sale or are noted as Final Sale in the product description cannot be exchanged.