Shipping

Where will my order come from?

Pasig City in Metro Manila, Philippines.

How soon can you finish my order?

Most of our pieces are made upon order. We try our very best to ship your order within 3 to 7 working days from payment confirmation.

Which courier do you use?

We use Gogo express as our courier.

How much will shipping cost?

Shipping fee is calculated upon checkout.

           For Metro Manila:

                      Php100 fee - orders Php3,499.00 below

                      Free shipping - orders Php3,500 and up

            For Outside Metro Manila:

                      Php200 fee - orders Php3,499.00 below

                      Free shipping - orders Php3,500 and up

How long is the delivery time?

Shipping usually takes 2 - 3 days for Metro Manila, and 3 - 5 days for provincial delivery from time of parcel pick-up.

Please note that delivery times may be affected by weather and other events outside of our control. As we have no control over your package once it leaves our office and is scanned by GoGo Express, we are only able to assist you in tracking and following up your parcel.

How do I track my parcel?

You can track your orders via the tracking number provided when your order is fulfilled, through the courier's website https://app.gogoxpress.com/track/  

Do you have same-day shipping?

You may inquire through our Instagram: @shopnita.

Can I pick up my order?

Yes. Client will be in charge of booking for pick up. A schedule would be provided for personal bookings once your order is ready for pick up.

My order did not arrive, how can you help?

We want to ensure your package arrives safely! To help prevent loss or theft, please double-check that your shipping address and contact details are accurate, especially if you live in an area with limited access. Once your order ships, you'll receive a confirmation email with tracking information. If any delivery issues arise, you can easily contact the shipping provider directly for assistance https://www.gogoxpress.com/contact-us/

My items arrived damaged due to courier handling, how can you help?

While we carefully package your order, unforeseen events during transit can sometimes occur. While we partner with a reliable courier service, if your package is damaged or lost, we'll work diligently to find a resolution for you. We want you to have a positive experience with every order!